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October 15, 2009

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ellen hoenig

Sally
You right- you don't need an expensive study- you live and breath pharma! I agree that being nimble is going to be increasingly important for successful pharma companies!

One trend I would add to your list- which may seem obvious- is the increasing power of the consumer and their desire to generally be more involved in their healthcare learning and decisions, and that of their family...that coupled with the explosion of the web, web 2.0 and social media platforms, including mobile and video, is also having significant impact on pharma stategy and influencers...
Ellen

MaverickNY

Hi Ellen,

Yes, I do believe that mobile apps will be a big deal in 2010 across the board but will Pharma take up that challenge? We've seen a few limited forays into iPhone apps so far, for example, but not a wholesale move across to listening more to consumers and patients voices. For many in Pharma, the 'customer' is still viewed as the physician and hence the majority of resources and budget are focused on that element of the marketing mix.

I wish more would venture out of their comfort zones rather than spend more dollars on push marketing and DTC.

My own experience is that listening to patients in your niche can be very rewarding and helpful to both a brand and a company.

ellen

Sally
So agree...I find listening to patients and caregivers invaluable...but it's nothing if pharma and brand managers don't DO something with the learning...I hope next year, more pharma brands listen and ACT on learning, spreading patient insights thru out organization beyond marketing and PR...Ellen

MaverickNY

Ellen,

I think the challenge is that many Pharma companies are bogged down in politics, SOP's, guidelines, AE's and fear on social media.

There is little to stop a brand team listening and observing... crumbs, I was doing that actively way back in 1999/2000 but here's the rub: some (not all, some) review committees will forbid even listening and monitoring on the grounds of what do they do if you see an AE? Until guidelines from the FDA emerge and company policies are in place, paralysis and frustration will be the order of the day.

Still, things are changing slowly. I'm getting specific requests now to help teams find information and sentiments in the oncology arena that they cannot find elsewhere, so if this is an early trend, it's very encouraging!

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